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Global Macro Themes for 2019: Navigating The Risks Just  to remind you that Fitch Solutions' Global Macro Themes for 2019: Navigating The Risks webinar is being held on Thursday at 14:30 London / 09:30 New York. There are still some spaces left but they will be offered on a first come, first served basis. So if you would like to join please register now to avoid disappointment. In the webinar we will discuss the following topics: Trends in global growth in 2019  Constraints for policymakers and how these will evolve Risks of unexpected leadership changes Potential for changes in inflation trends Convergence in monetary policy The effects of trade protectionism US growth slowdown and the trajectory of US interest rates If you have any questions, please do not hesitate to get in touch. Kind regards, Leila Scott Webinars Co-Ordinator

New York Client Services +1 212 908 0800 Frankfurt Client Services +49 69 768 076 253 Tokyo Client Services +81 3 3288 2715 London Client Services +44 (0)20 3530 2400 Singapore Client Services +65 6796 7231 Hong Kong Client Services +852 2263 9999 Manage Preferences | Privacy Policy | Whitelist Us FITCH CORPORATE HEADQUARTERS     2019 Insights & Predictions in Customer Engagement What do customers want? Good question. The answer can change — a lot. Is your organization ready to deliver digital experiences that grow your audience, drive revenue and deepen loyalty? In this eBook, we’ve gathered insights from leading digital marketing experts on how to keep pace and lead the race when it comes to upping your customer engagement strategy in 2019. Download the eBook today to read their insights on: The trends (from AI to voice and beyond) that will shape customer experience in 2019 What you need to know about data to build deeper customer relationships The bold moves you should be focusing on to meet and exceed customer expectations — and drive long term value Get the Ebook Enjoy! The Urban Airship Team         Twitter |  Facebook |  LinkedIn Urban Airship 1225 West Burnside Suite 401 Portland, OR 97209 25 Lavington Street, London SE1 0NZ 642 Harrison St, San Francisco, CA 94107             BACCF upcoming events February 9, 2019 BACCF 2019 - Annual Feijoada Register Here March 5, 2019 Bolsonaro Administration: What to expect, Internal and External Challenges Register Here March 7, 2019 Business Card Exchange at Fogo de Chão Miami Beach Register Here Join the BACCF Visit our Website Online Directory Connect with us  ‌  ‌  ‌ January 30, 2019 Amazon Dominates EU-5 Ecommerce Market By Lucy Koch Amazon and Alibaba continue to expand into Western Europe—Amazon with hopes of capturing a greater European consumer base, and Alibaba selling luxury European goods to its tens of millions of consumers in China. Here's why marketers in Western Europe are paying attention to these digital giants: Amazon's Prime Positioning Amazon’s mastery of ecommerce—a broad and growing range of products; a user-friendly website; a developed recommendation engine; and reliable and efficient delivery—has made it one of the biggest online retailers in Europe. The company’s reach and logistics position it as the key competitor for retailers in the region. Widespread and consistent use of Amazon is now the norm in Western Europe. According to a July 2018 report from Periscope by McKinsey, 47% of consumers in Germany noted frequently shopping with Amazon, as did 30% of consumers in Italy. And more than one-fifth (22%) of UK consumers considered themselves to be loyal Amazon shoppers. Prime is at the core of Amazon’s European expansion. Periscope by McKinsey found that more than half of internet users in Italy, Germany and the UK have a Prime account. Amazon’s next strategic maneuver is in voice technology. “As more and more consumers use Alexa for purchasing, Amazon will be a primary beneficiary,” said Karin von Abrams, senior analyst at eMarketer. “Amazon Echo is already the leading voice-enabled speaker in most advanced markets.” 14 Types of Push Notifications You Should Almost Certainly Be Sending Download this eBook for 50+ examples you can use to increase the frequency of your notifications (web or app) — and reap the bottom line benefits. Get the eBook. AliPay in Play Unlike Amazon, Alibaba doesn’t sell its own products, but instead functions as a platform for third parties and brands. The company has dual European objectives: to encourage top European brands to sell in China, and to establish and grow a consumer base within Europe. To those ends, Alibaba has focused more of its efforts on AliExpress—its B2C retail platform—as well as its mobile payment service, AliPay. "AliPay empowers local merchants to better target and connect with their Chinese consumers [as they] increasingly vacation overseas,” said Alba Ruiz, the company’s business development manager for Spain and Portugal. This untapped ecommerce potential plays a big role in the company's future. "While its current consumer base is primarily Chinese, it’s possible that this payment option will gain ground in Europe, too, if it has major advantages over regional alternatives,” von Abrams said. A Competitive Edge Growing competition from these digital giants hasn't gone unnoticed. In an H1 2018 study from SLI Systems, retailers worldwide were asked whether (and to what extent) they considered Walmart/Jet.com, Amazon and Alibaba to be more or less threatening to their digital businesses vs. Q1 2017. The survey found that four times the number of respondents said they do worry about competition from Amazon, compared with 10% that consider Alibaba a threat. Nearly as many respondents (39%) noted that competition from Alibaba "does not apply" because of its differing business model. "Only recently has [Alibaba] begun to experiment with a retail offering for shoppers outside China—and it’s way behind Amazon in developing a logistics network, market share and even brand awareness among European shoppers,” von Abrams said. “Bearing that in mind, it’s not surprising that many retailers in Europe don’t consider Alibaba a threat just yet.” ©2019 eMarketer, Inc. 11 Times Square, New York, NY 10036 January 28, 2019 Millennials Want Brands to Be Socially Responsible By Lucy Koch A brand’s ethics and social responsibility can influence purchasing decisions and loyalty for many millennials—a generation transitioning into their prime spending years. “Millennials are very aware of when something feels inauthentic or forced, and we know this based on the ways they want to be targeted or what they want to see in ads. They are looking for, and respond to, things that almost can’t be inauthentic,” said Joline McGoldrick, senior vice president of Data Insights and Research at VidMob. In a recent survey by RetailMeNot, two thirds of millennial consumers said more brands should take a public stand on important social values. And over half said that even if they disagree with a company’s position, that wouldn’t impact their likelihood to purchase from that brand. Boost Holiday Retail Sales: A Year-Round Planning Guide for Marketers When your customer engagement strategy is dialed in for the holiday season, your brand will reap the benefits. Need a hand on what you should do - now and throughout the year - to prepare? Get the Guide. Taking stances on hot-button issues can be risky for brands. But in an increasingly polarized political climate, some are courting controversy and are willing to alienate a vocal minority. Nike is one such brand, which ran an ad late last year featuring Colin Kaepernick, the former NFL quarterback who sparked controversy by kneeling during the national anthem. There were consumers who cut the brand's logos off their socks, or even burned their sneakers. But there were also those who purchased Nike products in support. A Quinnipiac University study cited by the Washington Post in September 2018, revealed that 18- to- 34-year-olds approved of Nike's decision to feature Kaepernick by a 67% to 21% margin. What's more, 34% of millennials were more likely to purchase Nike products following the brand's campaign, according to a November 2018 survey from ROTH Capital Partners. Interested in reading more about millennials? eMarketer PRO subscribers can check out our report “Millennials 2019” publishing in February. Not sure if your company subscribes? You can find out here.